Last Updated: December 11, 2025
1. Scope of Refund Policy
This refund policy applies to all paid services and subscription plans purchased on the Pathors platform.
2. Refund Eligibility
You may request a refund under the following circumstances:
- Within 7 days of purchase and no paid features have been used
- Service is unusable due to technical issues
- Duplicate charges or billing errors
- Service significantly differs from description (specific details required)
3. Non-Refundable Situations
Refunds are not applicable in the following cases:
- More than 7 days after purchase
- Paid features have been used or service credits consumed
- Change of mind for personal reasons (not service issues)
- Account suspended due to terms of service violations
- Promotional or discounted purchases (unless otherwise stated)
4. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team via email: contact@pathors.com
- Provide your account information, purchase date, and reason for refund
- We will review your request within 3-5 business days
- Once approved, refunds will be processed within 7-14 business days to the original payment method
5. Refund Amount
Refund amounts are calculated based on the following principles:
- Full refund: Applicable for unused services within 7 days
- Partial refund: Calculated proportionally based on services used
- Refund amount does not include payment platform processing fees (if any)
6. Subscription Cancellation
For subscription-based services:
- You can cancel your subscription at any time to prevent future charges
- After cancellation, you can continue using the service until the end of the current billing period
- Current period fees already paid are generally non-refundable
7. Contact Us
For any refund-related inquiries, please contact us:
- Email: contact@pathors.com
8. Policy Updates
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. We recommend that you review this policy periodically to stay informed of any updates.